LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly how we...

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hokiwin Your Data. Your Control. Our Commitment.

Privacy Policy Overview

hokiwin collects personal information — your name, email, phone number and payment details — only to set up your account, process transactions and keep your lobby secure. We never sell your data to third parties. Your payment methods, whether DANA, OVO, GoPay or QRIS, connect directly to our payment processor; we store only transaction references, not card numbers or wallet credentials. Where

local law permits, we may use your contact details to send account updates and promotional messages. You can opt out of marketing at any time through your account settings.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? Reach Out.

Email Support Send privacy concerns to our data team at [email protected]. We respond within 48 hours with clarification on how your information is handled.
Account Settings Manage your data preferences directly in your account dashboard. Update contact details, review login history and control marketing communications anytime.
Live Chat Our support team can walk you through privacy features and answer questions about data retention, account deletion and payment security in real time.
TRUST MARKERS

Why Your Privacy Matters to Us

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.2+ encryption. Your account credentials and payment details are never exposed in logs or backups.

Third-Party Audits

We undergo annual security reviews by independent firms to verify our data handling meets international standards. Audit summaries are available on request.

Compliance Framework

Our privacy practices align with GDPR principles and local Indonesian data protection guidelines. We maintain clear records of what data we hold and why.

No Data Broker Relationships

We do not share your personal information with data brokers, advertisers or analytics firms outside our core payment and account operations.

Incident Response Plan

If a breach occurs, we notify affected users within 72 hours with details of what happened, what data was exposed and steps we've taken to prevent recurrence.

Data Retention Limits

We keep your account data only as long as your account is active. After closure, personal information is deleted within 90 days unless law requires longer retention.

How Our Privacy Stance Compares

Data Minimalism
We ask for only what's needed to verify your identity and process payments. No unnecessary profile fields or behavioral tracking.
Payment Isolation
DANA, OVO, GoPay and QRIS transactions are handled by certified payment partners. We never store full wallet or card credentials on our servers.
Opt-In Marketing
Promotional messages are sent only if you've explicitly enabled them. One click in settings turns them off permanently.
No Resale Policy
Your email, phone and account history are never sold, rented or shared with third-party marketers under any circumstance.
Transparent Logging
We maintain audit logs of who accessed your account and when. You can review login history and active sessions in your dashboard.
Right to Deletion
Request account closure and full data removal anytime. We process deletion requests within 30 days and confirm completion in writing.
Policy Updates
Changes to this policy are announced 30 days in advance via email. Continued use of your account after the effective date means you accept the update.

What This Policy Protects

Account Identity

Your name, email, phone and date of birth are encrypted and used only for account verification and legal compliance in supported regions.

Transaction History

Deposit and withdrawal records are stored securely and visible only to you and our compliance team. No third party sees your transaction details.

Payment Method Security

DANA, OVO, GoPay and QRIS connections are tokenized. We never store your wallet PIN, card number or bank credentials on our platform.

Behavioral Privacy

We do not track your gameplay, betting patterns or lobby browsing for sale to advertisers. Your in-app activity stays between you and hokiwin.

Communication Consent

Emails and SMS are sent only with your permission. Marketing messages include an unsubscribe link; account alerts cannot be disabled for security.

Device & Location Data

We log your IP address and device type for fraud prevention and account security. This data is retained for 12 months then automatically purged.

Privacy Policy Questions Answered

We delete personal information within 90 days of account closure. Transaction records required by law are retained for seven years but are not linked to your identity.

Yes. Email [email protected] with your account number and we'll send a complete data export within 14 days. The file includes account details, transaction history and login logs.

No. Payment processors receive only transaction amounts and timestamps. Your name and contact details stay on hokiwin's servers. Each payment partner has its own privacy policy.

We notify you within 72 hours with details of what was exposed, steps we've taken to secure your account and recommended actions like password reset or payment method review.

Yes. Click the unsubscribe link in any marketing message or disable notifications in your account settings. Account security alerts will still be sent because they're essential.

No. Your lobby history, bets and balance are private. Only you and our compliance team can access your account. Staff see only anonymized platform analytics.

We comply with lawful requests from Indonesian authorities. We do not disclose user data to third parties without a valid legal order. You'll be notified unless law prohibits it.